Q. What happens if I lose my Shoe City Card or it’s stolen?

A. Simply call Customer Care on 0860 655 556 (RSA) or 061 928 1043 (NAM) as soon as you can to report your card as lost or stolen. Your card will be stopped immediately and you can visit any Shoe City store to collect a new card.

Q. Can a friend or family member make a purchase using my Shoe City Card?

A. No, because your Shoe City Card is just like a credit card and all purchases require your signature. You can however apply for a supplementary card to share your account and credit limit with a friend or family member.

Q. How do I pay my account over the Internet? A. You can pay your account via Internet transfer (EFT) to Tenacity Financial Services. You have to start by loading a new beneficiary – see below for details:

Bank: Account Name: Account Number: Branch Code: Account Type: Reference:

Nedbank Tenacity Financial Services 1452066752 145209 (Cape Town Corporate) Current Your Shoe City account number or your Shoe City Card number.

Q. What do I do if I’m unable to pay my Shoe City account? A. Should you be unable to make your monthly payment, please let us know immediately. Call Card Collections on 0860 655 556 (RSA) or 061 928 1043 (NAM) and we’ll help make arrangements to address the issue.

Click here to download a Shoe City Card application form now.