In-Store Credit

Why should I get a Shoe City Card?

  • Shop with your Shoe City Card & only pay LATER!
  • Share your account with up to 5 Supplementary cardholders for FREE
  • A hardship benefit in the event of your death, retrenchment and temporary disability
  • Use your card at any Shoe City, Ackermans, Refinery, Tekkie Town and Dunns store nationwide
  • Get regular updates on our latest offerings in-store.
  • Use your store card to purchase online!

How to apply for an account

Apply for your Shoe City Card online now.

CLICK HERE

Apply in-store. Remember your ID and latest 3 months’ payslips or bank statements.

Don’t want to complete any forms?
Don’t want to complete any forms? SMS your Firstname *Surname *RSA ID *Gross monthly income to 34001 and we will call you.
*Disclaimer notice - By submitting your information you will accept that your personal information will be processed as set out in the Pepkor Group of Companies’ External Privacy Statement and accessible on Privacy Policy.

How do I manage my account?

To apply for a credit limit increase – dial *120*27587# (Network rates apply)

To do a balance enquiry and confirm your instalment due, dial 0860 558 555 (SA) or 021 928 1125 (International), select the Store Card option, followed by the Balance Enquiry option.

Have your card and ID number ready.

How do I pay my account?

  • Pay at any Shoe City, Ackermans, Refinery, Tekkie Town or Dunns store.
  • Via your mobile banking app or internet banking:

We are an approved beneficiary with all banking institutions. Search for Tenacity Financial Services from the list of pre-approved beneficiaries and use your 16 digit store card number as reference:

Banking Details:
Standard Bank
Current Account
Account Name: Tenacity Financial Services
Account number: 070336342
Refer Branch number: 051001
ence number: Your 16 digit store card number


  • Pay by debit order – email us on customerservice@tenacityinc.co.za and we will send you the necessary forms to complete.
  • Do an instant secure EFT via OZOW (SA only) CLICK HERE
  • EFT at a bank branch or enabled ATM or a cash payment at a cash-accepting ATM
  • Cash payment at a Flash trader (SA only).

If you are unable to pay your instalment, email us on accounts@tenacityinc.co.za or call 0860 992 222 (SA) / +27(0)21 928 1080 (NAM).
Alternatively, CLICK HERE to make a payment commitment.

Any Questions?

For any account related queries you can contact us on:
Tel: 0860 357 951 (SA) / +27 (0) 21 928 1050
Email: customerservice@tenacityinc.co.za
Tenacity Financial Services, a division of Pepkor Trading (PTY) LTD is a registered credit provider (NCRCP 13053).



For Credit Terms and Conditions, click the below:

Shoe City South Africa English Ts&Cs (pdf)

Shoe City South Africa Afrikaans, isiZulu, isiXhosa and Setswana Ts&Cs (pdf)

Shoe City Namibia English Ts&Cs (pdf)

Shoe City Namibia Afrikaans, isiZulu, isiXhosa and Setswana Ts&Cs (pdf)