Terms & Conditions

EMAIL COMMUNICATIONS

All electronic communication, including all attachments thereto, is transmitted to you by Pepkor Speciality (Proprietary) Limited and all its divisions (“Pepkor”) on the following terms and conditions:

1. As the addressee/recipient of electronic communication you agree to be bound by the provisions of section 11(1) and 11(3) of the Electronic Communications and Transactions Act (Act 25 of 2002).
2. The information contained in this electronic communication may contain confidential and/or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to use it or receive it.
3. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance of the contents of this electronic communication is strictly prohibited and may be unlawful. If therefore you have received electronic communication in error, please notify the sender immediately and delete/destroy it.
4. Any copying, publication or disclosure of the contents of electronic communication by any person whatsoever can result in civil liability.
5. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you of electronic communication.
6. Under no circumstances will Pepkor, as the sender of electronic communication, be liable to any person for any direct, indirect, special or other consequential damages for any use of an electronic communication, or of any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on information handling systems or otherwise, even if Pepkor has been expressly advised of the possibility of such damages.
7. Pepkor does employ virus filtering, but it provides no guarantees or warranties that its electronic communication is virus-free.
8. Pepkor is not responsible for the proper and/or complete transmission of the information contained in electronic communication or of the electronic communication itself, nor in any delay in its receipt.
9. The views and/or opinions expressed or implied in electronic communication do not necessarily express or reflect the views and/or opinions of Pepkor, unless stated otherwise. If the electronic communication was used for purposes unrelated to the official business of Pepkor, Pepkor shall not be liable for any damage caused by the contents of this message and the sender may be held responsible therefore in his/her sole and personal capacity. In specific, the use of the Pepkor electronic communications facility is not permitted for the distribution of chain letters or offensive mail of any nature whatsoever.
10. No warranties are made or implied that an employee or contractor of Pepkor was authorised to make the electronic communication. Pepkor disclaims liability for any unauthorised instruction for which permission was not granted.
11. No employee or intermediary of Pepkor is authorised to conclude a binding agreement on behalf of Pepkor without the written confirmation by a duly authorised representative of Pepkor. Any agreement concluded with Pepkor via electronic communication shall only come into operation once Pepkor has confirmed the formation of such an agreement in writing.
12. The e-mail address of the sender of electronic communication may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing practices without the prior written consent of the sender.
13. Where applicable, Pepkor retains the copyright to all electronic communication and attachments. The recipient is licensed to open and read the message and/or attachments only, all other rights are reserved unless otherwise indicated by the sender.
14. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.
15. Subject to urgent and interim court relief, any disputes and/or disagreements and/or damages and/or liabilities related to the electronic communication shall be referred to arbitration in terms of the rules of the South African Arbitration Foundation in Cape Town.
16. This electronic communication disclaimer shall take precedence over any other disclaimer(s) in respect of electronic communication addressed to or used by Pepkor.
17. The above-mentioned terms and conditions will also be applicable to all electronic communication in relation to the Promotion of Access to Information Act Manual which is available at http//www.pepkor.co.za.
18. Information disclosures required by law:

Full name of company: Pepkor Speciality (Proprietary) Limited
Registration number: 1998/007991/07
Country of registration: Republic of South Africa

Street Address:
Old Oak Office Park
c/o Old Oak and Twist Road
Bellville
South Africa

Returns Policy

Please see our Delivery & Returns Policy page CLICK HERE

SOCIAL MEDIA POLICY

Shoe City operates various social media communities on various social media platforms and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities. We would like to ensure a positive experience for everyone and therefore we need a few rules for everyone. Please take a moment to read this policy and keep our rules in mind whenever you publish content to or do anything else on our social media communities.

1. PURPOSE
   The purpose of this policy is to ensure that engaging with us and other community members on our social media communities is a positive experience for you and other community members.
2. COMMUNITIES
   This policy applies to your use of any social media. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network. It includes:
   • social networking services – like Facebook;
   • micro-blogging services – like Twitter or Tumblr;
   • professional networking services – like Linkedin;
   • video and photo sharing services – like YouTube, Vimeo, Instagram, or Flickr;
   • blogs – like corporate or personal blogs;
   • forums and discussion boards – like Reddit;
   • wiki websites – like Wikipedia;
   • instant messaging applications – like Whatsapp, WeChat, or iMessage when used to send group messages; and
   • any other electronic communications – like email or SMS when used to send the same message to multiple recipients.
3. RELEVANCE
   Our social media communities are spaces for you to discuss topics relevant to our business, for us to communicate with you about our goods and services, and for us to connect you to our official website. You should only publish content that is relevant. Anything contrary to our community purpose will be irrelevant and removed, including:
   • links to external websites not related to us or our goods and services;
   • adverts for goods or services other than ours – like your goods or services or those of a competitor;
   • promotional competitions other than ours – like your promotional competitions or those of a competitor;
   • spam or anything else published more than once or in more than one place;
   • donation requests unless we have authorised you to publish them in writing;
   • acknowledgement requests – like asking for ‘votes’, ‘likes’, or ‘retweets’;
   • your personal contact information because it puts your privacy at risk – like your email address or phone number; or
   • anything else that isn’t relevant to the purpose or conversations on the social media community in question.
4. MODERATION
   We may edit or remove anything that you publish to our social media communities that is inconsistent with this policy, including anything irrelevant and any conduct, content, or promotional competition related content that is prohibited by this policy. We may moderate any of the following things as described above among others:
   • anything that is not relevant to a social media community or the conversation in question;
   • anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
   • prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
   • prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions.
5. COMPETITIONS
   We regularly run competitions on our social media pages. These promotional competitions are run in strict accordance with the law to ensure that they are fair and that everyone has the same chance of winning. These promotional competitions are regulated by competition terms and conditions that determine what entries we accept, how we select winners, and how the competition is monitored by auditors. A copy of the terms and conditions are always available to you on our website. You may not engage in any of the following prohibited conduct:
   • unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
   • discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and a computer chooses the winners randomly under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
   • prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.
6. NETWORK RULES
   It is important that you understand the rules of each social media platform. This includes the written rules like their terms of service and the unwritten rules like the manners and etiquette of that social media service that its members generally subscribe to.
7. NOT OUR VIEWS
   What you and other members publish on our social media communities are not our views.
8. RESPONSE TIMES
   We will do our best to respond to anything you publish to our social media communities timeously, but are not liable for failing to do so. We generally moderate our social media communities from 08h30 to 16h30 on weekdays other than public holidays.
9. NO ENDORSEMENT
   We do not endorse anything you publish to our social media communities merely by acknowledging it in any way, such as a ‘like’, ‘retweet’, ‘favourite’.
10. REPORT
    If you see any behaviour from other community members who are in breach of this policy, we encourage you to report them to us through an inbox message to the page.
11. RECOURSE
    We may take recourse against you for breaching this policy by suspending or banning you from any of our social media communities.
12. QUESTIONS
    We want you to understand this policy as best as you can so that you can comply with it easily. If there is any aspect of this policy that you don’t understand or if you have any questions about this policy, please contact us using the contact information on our customer services page available here: Contact Us.
13. DISCLAIMER
    Where third parties are involved and where there is an ongoing investigation all Social Media messages are posted without prejudice, and we reserve all our rights.

MARKETING AND PROCESSING OF PERSONAL INFORMATION CONSENT

Where you have given your consent in store to a cashier, you agree to:

• the processing of your personal information (including your name, surname, id number, telephone number, transactional information and any other information which may be required in terms of the Financial Intelligence Centre Act, 2002, (“FICA”) or any other law) (“Personal Information”) by Pepkor Speciality and other companies in the Pepkor group (“Pepkor group”), any of their operators, commercial partners (e.g. Capfin, insurance companies, the supporting bank in the case of a bank product and any other financial services providers, such as money remitters), agents and sub-contractors (who may be outside South Africa and in countries that do not have similar data protection laws to South Africa) on the condition that they will keep your Personal Information confidential and will only use your Personal Information for the purposes of providing information about products and services to you and to comply with legal and regulatory obligations;
• the collection of your Personal Information from any other source to supplement the information which the Pepkor group has about you (e.g. telecommunication networks, Capfin, insurance companies, the supporting bank in the case of a bank product and any other financial services providers, such as money remitters);
• the retention of your Personal Information indefinitely, unless you object, in which case we will retain such information only for as long as legally permitted;
• the use of your Personal Information to send you information about products, services and special offers offered by the Pepkor group and its commercial partners that may be of interest to you;
• the use of your information for purposes required in terms of law, including FICA;
• a credit enquiry being conducted about you with any credit bureau or credit provider and providing your Personal Information, including the manner in which you conduct your account, to credit risk management services and/or crime prevention agencies.
• The provision of your Personal Information in terms of this agreement is voluntary.

Subject to applicable law, you may access the Personal Information we have about you by contacting our call centre on 0860 900 400 and request that applicable corrections be made.

If you are unhappy about the way we process your personal information, you should contact our call centre on 0860 900 400. Alternatively, you may lodge a complaint to the Information Regulator.

The responsible party is Pepkor Speciality (Proprietary) Limited (“Pepkor Speciality”) with address at Old Oak Office Park, Corner Old Oak and Twist Road, Bellville, Cape Town.

If you choose to be excluded from direct marketing campaigns in the future from Shoe City, you must advise Shoe City by contacting us on 0860 900 400 or you can advise us in writing or register a block on any registry which we are bound by law to recognise. We will not charge you a fee to update this request on our systems and we will give effect to changes as soon as reasonably possible.

PROMOTION OF ACCESS TO INFORMATION ACT MANUAL

The Promotion of Access to Information Act 2000 (PAIA) was set up by the SA Human Rights Commission to help increase public access to information about South African companies and other institutions. With this Act, they hope to make sure that:

• companies share information openly
• a culture of social justice is created and promoted
• human rights are respected by corporations and government

Learn more about your right to information and who can help you get it by downloading our PAIA Manual below.

YOU HAVE THE RIGHT TO HAVE ACCESS TO INFORMATION!

VIEW the Pepkor PAIA Manual

Shoecity a division of Pepkor Speciality (Pty) Ltd
Old Oak Office Park
c/o Old Oak and Twist Road
Bellville
South Africa
Phone: 0860 900 400